Disabled Access

All cinemas in the Hayden Orpheum Picture Palace are accessible to less able-bodied patrons, with the exception of Cinema 3 (The Lounge).

Patrons with mobility aids or patrons requiring assistance with stairs can now use the following means of transport onto a level area of our theatres:

  • The Rex (Theatre 1) – The Rex Theatre is on the same plane as the general foyer and box office, there are no stairs to get into the top level of the theatre. If you have difficulties with mobility please come half an hour prior to a session so we can seat you on the top level.
  • The Arcadia (Theatre 2) – The Arcadia Theatre is on the lower level of the building and is accessible via a lift
  • The Lounge (Theatre 3) – The Lounge Theatre does not have disability access. This is due to the original 1930’s building structure and heritage listings. There are two flights of stairs to reach this theatre.
  • The Orpheum (Theatre 4) – The Orpheum is accessible via stair lift
  • The Walsh (Theatre 5) – The Walsh Theatre is accessible via stair lift to our upstairs foyer and then via a second stair lift (or a walk up the final 6 stairs) into the theatre.
  • The Hayden (Theatre 6) – The Hayden is accessible via 3 stairs at the main entrance or a via a flat walkway at the back entrance.

PLEASE READ THIS IMPORTANT ORPHEUM POLICY.

BEFORE YOUR TRIP TO THE ORPHEUM:
When selecting a film you must check which cinema your selected film session is screening. This information is available on our website and on our main phone line 9908-4344 at extension 5 and should be checked on the day of the session selected as session times can vary each day.

If you require access to any of these methods of transport, please arrive at least half an hour early for your session and let one of our friendly staff know. We can then assist you in the stair lift, regular lift, or show you other access points and assist you to your seats. It is important that you arrive early, as we will not be able to seat you once the house lights have dimmed and a feature has begun. This is due to Work, Health & Safety policies in place to protect both your safety and that of the cinema staff and other patrons.

IMPORTANT NOTICE:
PLEASE BE AWARE THAT OUR STAIR LIFTS HAVE A MAXIMUM LOAD CAPACITY OF 225 KG INCLUDING WHEELCHAIR AND PERSON. FOR THE SAFETY OF YOURSELF AND OUR STAFF, WE CANNOT EXCEED THIS LIMIT UNDER ANY CIRCUMSTANCE.